What We Are Reading
Discussing the Impending AI Winter and CCaaS Bloodbath
Watch on YouTube Join us as we dive deep into the latest TalkingPointz Insider Report with Dave Michels from TalkingPointz. In this engaging conversation, Dave and UC Today’s Rob Scott explore the most significant trends and predictions shaping the enterprise communications landscape. From the potential AI winter to the ...
How This Financial Business Was Transformed By Revitalising Its Contact Centre
The extent to which smart operational strategy and shrewd technological investments can completely transform an organisation can be remarkable. When Nigel Mansfield, Contact Centre Strategic Lead at Standard Focus, took over his new role at the Asia-based business process outsourcing (BPO) financial organisation, he was faced with turning a contact ...
CallMiner Launches App Marketplace of Conversation Intelligence Solutions
CallMiner has launched the CallMiner App Marketplace, its “one-stop destination” for conversation intelligence solutions. The CallMiner App Marketplace, intended to support CallMiner product extensions and complementary partner technology apps and services, builds upon the business’s longstanding strategy of developing a partner ecosystem and network. “CallMiner has always prided itself ...
AI and Multi-Camera Experiences Top of Mind at InfoComm
Watch on YouTube In this session, Craig Durr, Analyst and Collaboration Specialist spoke to David Dungay about the major themes of InfoComm. This session includes discussion on the following topics: How AI is impacting the meeting room space Why multi-camera experiences are not just for high-end conference rooms What Craig ...
How To Choose An Effective Call Center Solution
Call centers are an essential resource for virtually every business in today’s world. No matter which industry you serve, your customers will be looking for exceptional levels of support and guidance. Excellent CX (Customer Experience) starts with the right call center solution. In today’s world, an effective call ...
AI-Powered Quality Management: The New Contact Center Hero
In the life of a present-day contact center, one of the most important aspects to not only maintaining but also improving operations is Quality Management; and in some countries and sectors, regular agent evaluations are a regulatory must. “Quality Management (QM) plays a significant role in cost reduction by identifying ...
How to Combine Webex and Teams for Hybrid Work
Though many companies are encouraging employees to come back into the office in 2024, demand for hybrid work is still growing. In one poll conducted by UC Today, only 3% of employees said they preferred a traditional “in-office” working model and a massive 42% preferred a fully remote setup. As employees continue to ...
Blogs
Which is right for you: CPaaS or UCaaS?
CPaaS and UCaaS are easy to confuse since both of them aim to develop the modern communication stack. They both approach the process with access to flexible tools for growth…
How Does Unified Communications Specifically Increase Workplace Productivity?
As mentioned earlier, workplace productivity is enhanced through a reduction of context switching when all the features of a unified communications software system are put together on one digital device…
