What We Are Reading
What is “Digital Communications Governance” and Why Is It So Important?
The evolution of the digital communications landscape has delivered benefits to both organizations and individuals alike. Customers now have more ways to connect with companies, and access support on the channels they feel deliver the right combination of speed and convenience. Employees can leverage a range of innovative tools for ...
How Educational Institutions Can Use Microsoft Teams for Their Contact Center
Colleges, universities, and other educational institutions all face a similar challenge for their contact centers. Not only do they employ a variety of agents, from students working part-time to full-time employees, but they also need to handle a wide array of callers, including students, teachers, alumni, and more. This leaves ...
Five9 integrates with Salesforce to evolve into a CX platform
Five9 is the first CCaaS partner to achieve Summit status with Salesforce. The new enhancements to Five9 for Service Cloud Voice will be available starting June 30. However, according to Hickey, the companies are working on additional integrations in Einstein.
Pause for Compliance: Avoiding UCaaS & CCaaS Voice Recording Implementation Pitfalls
In an era where digital transformation is still accelerating at pace, businesses are increasingly adopting Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions. These cloud-based platforms offer a plethora of benefits, including enhanced collaboration, flexibility, and cost savings. However, transitioning from traditional telephony systems ...
Maximising CX Success in a Hybrid World
Watch on YouTube UC Today’s Kieran Devlin speaks to Mike Wilkinson, Chief Product and Marketing Officer at Akixi. In this session, we discuss the following: What do we mean by hybrid in a CX context? What are the benefits of hybrid solutions? How do Akixi’s CX solutions facilitate ...
Ooma Upgrades Office With Innovative Communications Features
Ooma has upgraded its Office smart communications platform for enterprises with several advanced features to boost team collaboration and customer experience. Among the new features coming to Ooma Office are a “Contact Us” widget, an Auto Redialer and an Online Whiteboard for video conferencing. Ooma Office is pitched as an ...
Focus on Value Drivers for UC Success
In the evolving landscape of modern business, investing in service management technology has become a strategic necessity. The value of such investments extends far beyond initial costs, emphasizing long-term benefits and strategic advantages. To make the most of service management investments, businesses should prioritize value drivers over mere price considerations. ...
Blogs
Which is right for you: CPaaS or UCaaS?
CPaaS and UCaaS are easy to confuse since both of them aim to develop the modern communication stack. They both approach the process with access to flexible tools for growth…
How Does Unified Communications Specifically Increase Workplace Productivity?
As mentioned earlier, workplace productivity is enhanced through a reduction of context switching when all the features of a unified communications software system are put together on one digital device…
