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Article

Swoop sells voice business to Pivotel for $9 million

Swoop has divested its wholesale business Voicehub to Pivotel in an all-cash deal for $9 million. Gold Coast-based Pivotel will acquire Swoop’s Voicehub Groupand Harbourtel, the entities that own and operate its voice call termination business,

Article

Vonage and Telstra Partner to help Accelerate Digital Transformation with Network APIs

Vonage’s fully programmable unified communications, contact center and conversational commerce applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or remotely – providing ...

Article

Voice of the Contact Centre Consumer 2024

Technology is driving consumer opinion. A CCMA research initiative supported by Odigo. Is your contact centre ready for the challenges b              

Article

Let’s Talk Collaboration with Craig Durr

Watch on YouTube Danny Hayasaka, the Marketing Director for Call One, joins Craig Durr in this inaugural podcast episode to discuss collaboration in the UC industry. This session includes discussions on the following topics: The importance of a complete collaboration ecosystem The need for education and guidance for end users ...

Article

Big UC News from Asana, Zoom, Salesforce, Slack and Cisco Webex

Asana Doubles Down On AI In Work Management Technology, Announces AI Teammates To Elevate Productivity Asana stressed the seismic potential of AI in project management technology in its latest earnings call, as the project management technology business doubled down on integrating it across its core platform and services. In its ...

Article

The Evolution and Impact of Chatbots on Customer Engagement

Customer expectations have changed drastically over the years. Today’s consumers expect organizations to deliver prompt, efficient, and personalized customer support on every channel. Often, they also want to be able to access support on a 24/7 basis.   To adhere to these evolving demands, companies have turned to chatbots. With chatbot ...

Article

Beyond Regulation: Fulfilling A Security Duty Of Care In The Hybrid Era

Watch on YouTube UC Today’s Kieran Devlin speaks to Josh Burch, Senior Director of Product Management at Intrado. In this session, we discuss the following: The key challenges organizations face in securing the hybrid workplace What E911 is and how it impacts organizations The duty of care organizations possess ...

Blogs
Blog Unified Communications

Which is right for you: CPaaS or UCaaS?

CPaaS and UCaaS are easy to confuse since both of them aim to develop the modern communication stack. They both approach the process with access to flexible tools for growth…

Blog Unified Communications

How Does Unified Communications Specifically Increase Workplace Productivity?

As mentioned earlier, workplace productivity is enhanced through a reduction of context switching when all the features of a unified communications software system are put together on one digital device…