What We Are Reading
SIPPIO, Solgari Empower The Channel With Joint Microsoft Teams CX Solutions
SIPPIO has partnered with Solgari to empower the channel with AI-powered customer engagement solutions in Microsoft Teams. The strategic partnership intends to enhance channel partners’ capabilities by integrating Solgari’s native Microsoft Teams Contact Center solution into SIPPIO’s expanding suite of complementary services. This integration offers channel partners a ...
Designing an Informal Call Center Around Teams for a Distributed Modern Workforce
The idea that call centers should be rooms filled with agents wearing headsets is outdated. While traditional call centers still exist in some industries, many companies have more “informal” call centers, defined by flexibility and versatility. These informal call centers may not feature teams of dedicated customer success or service ...
The Latest Big News on Microsoft Copilot, 8×8 Focuses on CCaaS & RingCentral Megadeal
Watch on YouTube In this episode of The Latest Big UC News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the UC space. The panellists discuss a variety of hot topics in the UCaaS space, including: Revolutionizing Team Collaboration with ...
CallTower Boosts Worker Mobility With Microsoft Teams Mobile Dialler
CallTower has announced its Microsoft Teams Mobile Dialler solution to empower worker connectivity, mobility and productivity. In what CallTower pitches as a “groundbreaking advancement” in mobile productivity, Teams Mobile Dialler integrates Teams functionalities into mobile devices. CallTower says its Teams Mobile Dialer solution illustrates the advancement of fixed mobile convergence ...
Beyond Limits: Yealink’s WH64 Marks a New Generation of Hybrid DECT Headsets
DECT has an established history as a headset technology in the business communications space, offering reliable wireless communication for large and crowded workspaces. However, its limitations made it less of a favorite with businesses since the onset of the pandemic and the rise of hybrid work. “After the pandemic, the ...
Big UC News from Infocomm 2024, NICE, Kramer, Mitel and Deutsche Bank
All The Big News From Infocomm 2024 It’s been another momentous Infocomm show this year, with myriad major UC and AV news. For example, MAXHUB launched the XCore Kit Pro for Microsoft Teams at Infocomm 2024, which it created to enhance bring your own device (BYOD) meeting setups. Other significant news ...
AI Show – Navigating AI’s Legal Landscape
Watch on YouTube From AI Outages to Ethical Concerns: A Deep Dive into the Latest AI News and Regulations Welcome back to our third episode of the AI Show! Today, Rob Scott and Kevin Kieller are back to dissect the latest in AI news and to engage in a crucial ...
Blogs
Which is right for you: CPaaS or UCaaS?
CPaaS and UCaaS are easy to confuse since both of them aim to develop the modern communication stack. They both approach the process with access to flexible tools for growth…
How Does Unified Communications Specifically Increase Workplace Productivity?
As mentioned earlier, workplace productivity is enhanced through a reduction of context switching when all the features of a unified communications software system are put together on one digital device…
