What We Are Reading
Alcatel-Lucent Enterprise Brings Rainbow Hub To Brazil, Singapore and Canada
Alcatel-Lucent Enterprise has announced it is bringing its Rainbow Hub solution to Brazil, Singapore and Canada in an expansion of its global coverage. Initially launched in Europe, Rainbow Hub has expanded its reach to Brazil, Singapore, and Canada, offering companies a comprehensive cloud comms solution. This service is designed to ...
What Impact Will NIS2 have on the UC Industry?
Rapid digital transformation has had a significant impact on companies in every industry, introducing new opportunities for enhanced collaboration, communication, and alignment. However, the evolution of the modern technology stack has also introduced new challenges and threats. Cyberattacks are growing more sophisticated and commonplace. As companies rely more on unified ...
What Teams Phone License do you need for Operator Connect or Direct Routing?
In an ever-evolving workplace, defined by hybrid and remote work, technological innovation, and dynamic growth, platforms like Microsoft Teams have become essential to many businesses. Combining innovative solutions for productivity with conferencing and meeting tools, MS Teams helps keep businesses connected, informed, and empowered. However, to make Microsoft Teams a ...
Smarsh Sets Out Six Steps for Successful Electronic Communications Archive Migration
“Our team has conducted data migrations for highly regulated enterprises that range anywhere from one to ten petabytes, which is billions of files,” explains Rohit Khanna, the Chief Customer Officer at Smarsh. This immense amount of data cannot be handled with a simple drag-and-drop action. Despite technological advancements and the ...
CallTower Continues EMEA Expansion With Major Leadership Hires
CallTower has announced several significant hires for its EMEA leadership team, including three new Sales Directors and a new Sales Operations Manager EMEA. CallTower is bolstering its presence in the EMEA territory with the strategic addition of Pedro Dias, Sean Blackmore, and Rick Sellers as Sales Directors. This move is ...
Voiceflex, AudioCodes Launch AI-Driven Conversational IVR for Microsoft Teams
Voiceflex has announced a strategic partnership with Audiocodes to launch an AI-powered conversational IVR and contact centre for Microsoft Teams. Voiceflex affirms this partnership announcement underscores its dedication to continuous innovation and providing cutting-edge products and applications. This move highlights their commitment to penetrate the Microsoft Teams space further and ...
The Benefits of an Informal Contact Center for Microsoft Teams
Many organizations, regardless of their size or industry focus, will have employees who need to frequently interact with customers. However, that doesn’t always necessitate the use of a comprehensive, formal “contact center” platform. For budget-conscious companies, an informal contact center solution can optimize employee and customer experiences, streamline operations, ...
Blogs
Which is right for you: CPaaS or UCaaS?
CPaaS and UCaaS are easy to confuse since both of them aim to develop the modern communication stack. They both approach the process with access to flexible tools for growth…
How Does Unified Communications Specifically Increase Workplace Productivity?
As mentioned earlier, workplace productivity is enhanced through a reduction of context switching when all the features of a unified communications software system are put together on one digital device…
