What We Are Reading
How to Prepare Your Migration From Cisco Unified Communications Manager (CUCM)
For many companies, Cisco Unified Communications Manager (CUCM) has been a vital tool for connecting and empowering teams for a number of years. The flexibility of the solution, combined with its excellent security features has made CUCM a key part of the evolving UC landscape. However, as agility and scalability ...
Microsoft Copilot Gets the New GPT-4o Upgrade
Microsoft Copilot is being updated with OpenAI’s latest model ‘GPT-4o’ for a new line of PCs called Copilot+ PCs. GPT-4o (the ‘o’ is for ‘omni’) enables people to interact via voice, video, and text within the same model, like a much more powerful Alexa. Combined with Copilot, ...
4 Takeaways From Avaya ENGAGE 2024
Avaya hosted its flagship ENGAGE event last week, with thousands of partners and customers descending on Denver, Colorado. The conference did not disappoint, with Avaya making a host of announcements across three days. Here are UC Today’s top takeaways from Denver. Avaya’s RingCentral Relationship is Tighter Than Ever ...
Why Channel Partners Should Bundle UCaaS with CCaaS
The business communications landscape is evolving at a record pace. New trends, like demand for hybrid work, the adoption of AI, and a heightened focus on delivering exceptional customer experience is affecting how enterprises purchase new solutions. Increasing, business leaders are searching for channel partners that can not only help ...
Enreach Migrates 100K Users to UCaaS Platform
Enreach has announced the successful migration of over 100,000 users to its UCaaS platform, Enreach Contact, marking an important step towards growing its European UCaaS offering. Moreover, the leading UCaaS solutions provider, Enreach, believes the milestone aligns with its strategy of providing a more joined-up and efficient platform for business communications. ...
How Communication Intelligence is Boosting Efficiency for Relationship Managers
Business communications have changed drastically over the last few years. We’re living in a landscape where both clients and employees connect and share data through a huge selection of platforms and tools. Unfortunately, while the evolution of digital communications has improved customer experience and team productivity, it comes with ...
Avaya’s Partner Strategy ‘Fulfils Vision of UC’ – Zeus Kerravala
Zeus Kerravala, Founder and Principal Analyst at ZK Research, told UC Today’s Tom Wright at Avaya ENGAGE that the company’s partner strategy is achieving truly unified communications. Avaya ENGAGE is an annual conference for Avaya’s ecosystem of customers, partners, and employees. This year, partnerships are centre stage ...
Blogs
Which is right for you: CPaaS or UCaaS?
CPaaS and UCaaS are easy to confuse since both of them aim to develop the modern communication stack. They both approach the process with access to flexible tools for growth…
How Does Unified Communications Specifically Increase Workplace Productivity?
As mentioned earlier, workplace productivity is enhanced through a reduction of context switching when all the features of a unified communications software system are put together on one digital device…
