What We Are Reading
Is Your Salesforce CRM Stuck in a Rut?
Is Your Salesforce CRM Stuck in a Rut? Sabio Group looks into the benefits of using Salesforce CRM within your contact centre
Workforce Management Challenges for BPOs
BPOs must stay dynamic to compete in an ever-changing business landscape. Effective workforce management can be a foundation for success; a workforce equipped with the right skills and adequately engaged in their role gives BPOs the basis to stay agile and respond to client needs. That will be the recipe ...
BT Wholesale outline areas of maximum channel opportunity
Comms player shares research that should provide a list of technologies and topics its partners should focus on
Five Key Ways UCC Is Revolutionizing Workplace Life
One solution, in particular, stands out for revolutionizing how we connect, communicate and collaborate: unified communications and collaboration (UCC). Over the past decade, UCC has evolved from a handy tool to a necessity for keeping distributed teams ...
Jenne, Inc., i-PRO, and Status Solutions Announce Strategic Partnership to Enhance Situational Awareness Solutions
Jenne, Inc. is a leading cloud services brokerage and value-added distributor of technology solutions focusing on Unified Communications and collaboration, networking and infrastructure, video conferencing, physical security, and the Internet of Things (IoT).
Big UC News from Meta, Avaya, RingCentral, Microsoft and OpenAI
Meta Closes Workplace, Endorses Zoom’s Workvivo As Alternative Meta is shuttering its enterprise communications business, Workplace, while recommending customers migrate to Workvivo By Zoom. As first reported by TechCrunch, Meta is closing an iteration of Facebook that had been designed to facilitate communication and collaboration between business teams and ...
Microsoft Teams Ecosystem: The Channel Opportunity
In the realm of modern workplace collaboration, Microsoft Teams stands tall as a pivotal platform reshaping how workforces communicate, collaborate, and connect. While, at first glance, Microsoft Teams can appear a threat to other providers in the market, its ubiquitous presence across enterprises worldwide presents a wealth of opportunities for ...
Blogs
Which is right for you: CPaaS or UCaaS?
CPaaS and UCaaS are easy to confuse since both of them aim to develop the modern communication stack. They both approach the process with access to flexible tools for growth…
How Does Unified Communications Specifically Increase Workplace Productivity?
As mentioned earlier, workplace productivity is enhanced through a reduction of context switching when all the features of a unified communications software system are put together on one digital device…
