What We Are Reading
Zoom CEO Foresees Future of AI Avatars Attending Your Meetings
Zoom‘s CEO has shared his vision of AI-powered avatars that can represent and make decisions for their human counterparts, such as attending meetings we’re unable to make ourselves. He referred to these AI versions of us as “digital twins”, a term already used to describe virtual representations of ...
Cloud cost management: Strategies to save in 2024
Cloud sprawl – the expansion of cloud usage – is a major issue akin to accumulating items in a “junk drawer.” It’s easy to buy duplicates of what you already have when you’ve lost count of what you own, wasting funds and creating more clutter to manage.
CallTower Launches Landmark GTx for Microsoft Teams Operator Connect
CallTower has launched GTx, a landmark solution for Microsoft Teams Operator Connect. GTx is pitched as a revolutionary Operator Connect rebiller programme that CallTower says will change the “transactional landscape” for Managed Service providers (MSPs), system integrators, resellers, distributors and VARs. The vendor describes GTx as a seamless, innovative tool ...
Yeastar Cloud PBX Review: Converged Communications
While the benefits of cloud communications may not be a new concept for business leaders, interest in the cloud is growing. Currently, McKinsey notes that many large enterprises plan to have at least 60% of their environment in the cloud by 2025. It’s not just larger companies that are making the ...
The Right Networking Solution Lies Not in What You Choose, But Why You Choose It
When it comes to network performance, there is a key decision that will land in the lap of the CIO: MPLS or SD-WAN. Current industry trends lean toward SD-WAN but it’s important to note that shiny object syndrome might not result in an optimal business outcome.
Zestlife’s contact centre achieves remarkable turnaround after optimising its Telviva investment
Challenges that were resolved included dropped calls, long wait times and no customer context visibility for agents.
Bicom Systems is Launching Its New Omnichannel Solution
The transition of contact centers to omnichannel solutions has been going strong for quite some time now. However, while ‘pure voice’ call centers are pretty much a thing of the past, not all organizations have gone full-on omnichannel yet. Some still hang on to previous generation solutions, where different channels ...
Blogs
Which is right for you: CPaaS or UCaaS?
CPaaS and UCaaS are easy to confuse since both of them aim to develop the modern communication stack. They both approach the process with access to flexible tools for growth…
How Does Unified Communications Specifically Increase Workplace Productivity?
As mentioned earlier, workplace productivity is enhanced through a reduction of context switching when all the features of a unified communications software system are put together on one digital device…
