Desiging AI Driven Contact Centers in the New Era of Remote Working
This Vonage whitepaper enables you to survey the landscape of AI technologies that can boost the productivity and effectiveness of your Contact Center operation. If you are going to invest so much of your company’s resources in establishing a front-footed Contact Center solution, then this whitepaper ...
Digital Transformation with Cloud Integration: Supplying Contextual Information in Real Time
If you want to see what is possible when enterprise applications are connected to a communications infrastructure, then you’ve come to the right place. After an overview of the benefits of integration to the business, this whitepaper takes a look at several specific enterprise applications including: Salesforce Cloud ...
SwipeClock's Time & Attendance Solution -- TimeWorksPlus
SwipeClock has made tracking employee time and attendance easier and less costly for businesses. Their advanced clock system reduces the likelihood of errors and provides a mobile clocking system which helps employees stay on track of inputting hours. SwipeClock’s system is different from traditional systems and minimizes the ...
Video: Business Funding for All Industries
Business is moving faster than ever – expanding into new areas and transforming operations to deal with the “new normal." You know that timely capital is the spark that can ignite new levels of growth and profitable revenue for your company. Now, that same spirit of innovation has ...
Protect Data Anywhere with Druva and AWS
The incredible explosion in the amount of cloud-generated data has opened the door to new challenges in data protection. Challenges which have been identified by IT managers and admins in a recent 451 Research report include: Managing backup hardware/software associated with their current solution Rapid growth of unstructured data The ...
Business Funding for All Industries
Business is moving faster than ever – expanding into new areas and transforming operations to deal with the “new normal." You know that timely capital is the spark that can ignite new levels of growth and profitable revenue for your company. Now, that same spirit of innovation has ...
Investigating the Horror of IVR
Download this eBook to understand how the primary customer service channel of the past (an inbound phone call) is creating difficulties for companies in today’s economy. But there is a solution to these past trials and tribulations – a contact center solution tightly integrated with Salesforce Service Cloud, ...
