How to Realize a High-Quality Data Model for Your Cassandra Application
The first and most important step to building a successful, scalable application is getting the data model right. In this white paper, you’ll get a detailed, straightforward, five-step approach to creating the right data model right out of the gate—from mapping workflows, to practicing query-first design ...
Making Customer Service a More Human Experience
Today’s customers have high expectations when they interact with your business. They expect an exceptional customer service experience every time, and your ability to meet their expectations can be the difference between winning a loyal customer or losing them for life. At Five9, we believe that the key ...
Meeting Employee Expectations
Contact centers can’t afford to ignore rising employee expectations. Employees are no longer satisfied with the status quo. They want careers that are engaging, less stressful, and offer more opportunities for advancement. So how can contact center meet this challenge? Contact centers can start by focusing on investing ...
Five customers fuel their growth with an open data stack for real-time apps
Most business leaders recognize that data is a key asset with enormous potential for accelerating growth. Yet many still struggle with data silos that hamper their ability to develop high-growth applications to drive their business forward. It doesn't have to be that way. Learn how companies in ...
How Five9’s Intelligent Virtual Agent Delivers Fast ROI
Customers today want quick and easy solutions to their problems. Five9 Intelligent Virtual Agent (IVA) leverages the latest AI technologies (natural language processing, sentiment analysis, speech recognition, text-to-speech) to deliver intuitive, effective call resolution without a live agent. With Five9 IVA, businesses can achieve a remarkably fast return ...
How Astra DB Simplifies Cloud-Native Application Development
DataStax Astra DB is a fully managed, multi-cloud and serverless DBaaS that simplifies cloud-native application development and reduces time to install, deploy and scale from weeks to minutes. Astra DB scales up and down dynamically with pay-as-you-go pricing. It eliminates operational overhead, the biggest obstacle to using Apache ...
How One Fleet Improved Operating Efficiency and Saved Money with Samsara
Dohrn Transfer Company utilizes Samsara to support ELD compliance, routing and dispatch efficiency, safety programs, and preventive maintenance for its 545-vehicle fleet. Fleet of 470 tractors and 75 straight trucks across 14 states and 21 terminals 645 drivers in compliance with the ELD mandate via the Samsara Driver app 88% reduction in harsh events ...
