Cloud Contact Center: Delivering an All-in-One Customer Experience
Forward-looking enterprises are changing the way they view communications. They want to use it to finally break down organizational silos and enable seamless conversations amongst all types of internal users as well as with their external partners and customers. It doesn’t matter if those employees are toiling away ...
Communication is Key to Remote Work
After migrating to a cloud-based Contact Center solution, all your agents will need is a laptop with an internet connection and a headset or mobile phone. Every other aspect of their job lives in the cloud, and they can access it from anywhere. Download this timely white paper to understand ...
Amid Global Video Usage Surge, Regions Differ in Organizational and Consumer Readiness
This report from Vonage outlines the impressive effect that video calls have had on the world during the first half of 2020. Whether it be by region, age, country or industry, video chat applications have been heavily used. If you are developing applications to optimize the consumer experience, then learning more ...
