Posts Tagged ‘InsideUp Lead Generation Blogs – purchasing leads’

How Much to Pay for Leads Depends on Lead Quality, Source & Results

Monday, October 4th, 2010

A high number of leads, which are offered at a very low cost per lead, usually result in anemic sales results. Yes, you can buy “leads” in large quantities for as little as $1 each, but these simply represent companies that may — or more likely, may not — be interested in actually purchasing your services. The point is there is an enormous gap in quality between a list of “leads” and real-time leads that represent buyers who are actively seeking your services.

If you’ve been reluctant to purchase leads from a lead generation company (for whatever reason), you could be doing your business a big disservice by missing out on one of the richest sources of leads available. Some marketers hold back simply due to their uncertainty over how much to pay for leads.

What you may not know is that seasoned lead buyers gladly pay more for leads whenever those leads represent pre-qualified and verified prospects who exhibit an active willingness or readiness to buy. It simply makes logical sense.

But before purchasing leads from an online generation company, ensure that it offers filters that allow you to precisely specify the type of leads and associated demographics that are most likely to purchase the services you offer. This increases the relevancy of your leads, which means you get targeted leads based on your lead selection criteria.

The better, more professional lead-gen companies also follow another best practice: They use live human beings to contact every potential lead before offering them for purchase. This ensures that lead buyers receive correct and accurate contact information. This single factor alone greatly increases the speed, ease and profitability of working a lead.

Lead Quality Depends on Lead Source

The source of your leads also affects lead value and, therefore, the price you should be willing to pay. The best lead suppliers offer leads at various value-based pricing levels, allowing you to buy, for example, premium, real-time leads versus slightly older leads offered at bulk rates, or a combination of the two. Many slightly aged leads represent bona fide prospects who simply have a longer time-to-purchase cycle.

Leads generated by your company’s own online marketing efforts may cost less, but the closure rate for leads generated from internal campaigns was less than 20% for two-thirds of business services firms recently surveyed by InsideUp.

Leads from any source should never be evaluated on subjective measures, but tested – and return on investment is the best measurement. Be sure to keep your ROI expectations reasonable, however; don’t expect a $1000 lead spend to turn a $10,000 profit within six months.

When determining ROI for purchased leads, the thing to measure isn’t the initial cost per lead but what your new Customer’s Lifetime Value, or CLV, is over several years. The repeat purchases from each customer can add up to several thousands of dollars over the years of your business relationship. (Check our blog on CLV here.)

Results: Compare, Compare, Compare

One of the best ways to get an accurate picture of how purchased online leads perform versus other lead sources is to create a comparison table or model based on transaction data and campaign results. Include revenue, market share and profits, volume, conversion of leads and direct response metrics. See which ones perform better.

After weighing such factors as lead-to-sale ratio and average profit margin for each sale, many marketers have found that higher priced leads usually have appreciatively higher performance results.

Once you’ve gained a thorough understanding of the cost to value relationship of leads, you’ll find that complementing your own marketing efforts with quality leads from a lead generation company can be a very cost-effective means of reaching your sales goals.

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Using Customer Lifetime Value to Plan Your Lead Generation Budget

Saturday, September 4th, 2010

When it comes to purchasing leads, how do you know how much of your marketing budget to invest? With a few simple calculations, you can be sure you’re on the right track, knowing that your expenditure is more than just a leap of faith.

Marketing executives at business services firms feel frustrated when they don’t see an immediate return on investment from leads, especially if they are evaluating leads from a new source. Sales cycles for most business service companies’ average about three months. And even if the lead is qualified, will it take some time for revenue to be generated from the provider of your new leads.

Furthermore, the marketing metrics being used to measure leads are not necessarily the right ones. For example, if your average sale per customer results in $250 in profit in the first year, and you purchase 10 leads at $25 each, with a ten percent conversion rate to acquire that new customer, you might feel concerned that you essentially broke even on your initial marketing investment.

However, customer lifetime value (CLV) is increasingly being used as an appropriate measure of lead value. CLV reflects the present total value of a customer to the company over his or her lifetime. When we discuss CLV, we typically refer to the value of a single customer, using the average sales of such a customer. The model of CLV can be broken down as a function of these three elements:

  • TP: Total Annual Profit (Total Sales – Cost)
  • TC: Total Customers
  • CL: Average Customer Life (in years)

Using the elements, customer lifetime value is calculated as CLV = TP X CL.

Although CLV could measure the customer’s value over his or her lifetime, most marketers use three years (based on considerations surrounding product life cycle, customer life cycle and profit calculations).

Now when you calculate the CLV of a single customer, you will see just what the true value is of your investment in leads. Plus if you factor in any repeat or additional purchases made by each customer, that $250 profit can turn into several thousands of dollars over the term of their relationship with you.

Companies such as Amazon, whose average customer purchase is about $20, typically spend much more than that in marketing dollars to acquire each customer. Why? Because they look beyond the initial buying cycle to realize that over a period of several years, that customer will likely spend thousands of dollars.

Generating qualified leads can be a complicated process, but a good lead generation company can specifically tailor the lead acquisition process to the needs of your business so you can be assured of receiving quality leads…leads who are actively seeking the services you provide…leads who will most likely convert to longtime, valuable customers.

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Keeping Prospects Engaged Through Email Can Lead to Future Sales

Tuesday, July 13th, 2010

Email is proving to be one of the most effective means of initiating contact with and nurturing B2B leads. A recent study by MarketingProfs found that companies offering business services were among those who experienced the highest open rates (at 21.9 percent) as well as an excellent click ratio (at 4.9 percent) in their email campaigns.

In a 2010 survey conducted by Datran Marketing, 39.4 percent (the highest result) of industry executives, reported that the email was the most effective advertising channel for their company.

A strong email marketing campaign will combine the right timing of emails with a targeted campaign based on where your leads are in the sales cycle. Building a relationship in this way will result in greater customer retention and higher repeat purchase rates.

In fact, a 2009 study conducted by the Direct Marketing Association revealed that email marketing resulted in an ROI of $43.62 on every dollar spent. This was the highest rate of all direct marketing methods.

Immediate Initial Contact Followed by Nurturing—A Golden Combination

The best time to email a new lead is within the first five minutes of receiving the lead. Take this opportunity to thank them for their interest and to present any special offers you have as further incentive to try out your services.

Use email to build trust throughout the sales cycle. This is especially effective for B2B purchases, which typically have a longer sales cycle as the buying decision goes through various levels of approval. Your emails can create an atmosphere of goodwill and demonstrate that you’re there to help them find solutions.

Focus on providing real value with every email; your prospects will appreciate the fact that you are delivering more than just a sales pitch, and the occasional testimonial or case study regarding your services will be well received.

Once you have closed a sale, send an immediate thank you email and let your customer know you are there if they need help. This is a good time to offer tips on how to get the most from their purchase.

Retention emails afford the opportunity for future sales, but be careful to avoid a “hard sell,” and always pepper your sales messages and offers with useful tips and information that will help build confidence and trust in your company.  

So what are the best times to contact your leads? As with telephone marketing, the best time to email a new lead is within the first five minutes of receiving the lead. Take this opportunity to thank them for their interest, and to present any special offers you have as further incentive to try out your services.

Email is a valuable tool for building trust throughout the sales cycle. This is especially true for B2B purchases, which typically have a longer sales cycle as the buying decision goes through various levels of approval within a company.

A slower economy has also contributed to lengthening sales cycles, resulting in an even greater need to fine-tune the nurturing process. An effective email campaign can help create an atmosphere of goodwill with your prospects and demonstrate that you’re there to help them find solutions.

Strategic consultants at Responsys suggest using a progressive profiling system, asking only one question with each email, letting the customer set the tone and pace, and being careful to never assume too much about your prospect.

During the consideration phase, continue to monitor the data you collect about your prospect and change your messages accordingly.

Strategists for ExactTarget recommend that companies focus on two complementary goals during this stage: Deliver content that helps establish the company as the expert on the topic of interest, and educate the consumer on the products or services the consumer inquired about.

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Four Factors that Separate Real Time Leads from Lead Lists

Saturday, April 10th, 2010

qualified leadAccording to the Direct Marketing Association, 65% of business-to-business marketing is focused on lead generation. In the quest to maintain a constant stream of leads, many companies choose to purchase leads from a lead supplier. This can be an excellent way to boost your sales, provided you are getting high quality leads.

Many “lead” suppliers, however, are really only providing you with a list of contacts at businesses which may or may not have an interest in buying from your company.

When purchasing leads, it’s important to keep in mind what actually defines a lead. According to Business Dictionary.com, a sales lead is an “inquiry, referral, or other information, obtained through advertisements or other means, that identifies a potential customer (prospect).” A true lead will be:

1. Actively Seeking Your Services

A true lead is not just a name on a list, but a person who has demonstrated interest in your services. And a warm lead will have indicated, through their actions, that they are highly motivated and ready to buy now.

2. Verified Contactable at the Time of Your Purchase

List providers typically update lists on a monthly or semi-annual basis, leaving it to the buyer to verify the leads. Quality lead suppliers will provide leads that have been submitted by the source, so the data provided (e.g. employee size) is more accurate than that from any other business data source.

3. Highly Targeted and Matched to Your Business

The quality of your leads is also largely determined by the extent to which you can profile your prospects based on the unique capabilities of your business. In the case of list providers and generic online lead suppliers, the lead provider does not interact with both the buyer and the service provider, which means they cannot target prospects on parameters unique to your business.

4. Rated by a Detailed Scoring System

Lead generation companies that sell fresh, dynamic leads analyze prospects based on web page activity, frequency of visits, and accuracy of information submitted. Such highly targeted leads are simply not possible with a purchased list of potential buyers.

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Beat the ‘Numbers Game’ by Buying Low-Cost Leads in Bulk

Tuesday, March 23rd, 2010

low costIdeally, in order to achieve real growth in your business, you should maintain a steady stream of premium, real-time leads. In reality, however, there may be times when budget considerations or lack of sales staff compel you to look for ways to ‘fill in the gaps’ between premium lead purchases.

Many companies have found the perfect solution is to buy leads that are lower in cost, but still offer excellent value. A bulk lead purchase from a ‘lead clearinghouse’ can work as a complement to your core lead acquisition methods.

These leads, although not real-time, are still valuable, as many B2B service seekers will take up to two months or more to make their final decision. This gives you the opportunity to nurture these leads and begin to establish a relationship with these potential customers, building their trust in your company as a source of helpful information.

There are a number of other advantages to purchasing slightly aged leads. The lower cost of these leads, which enables companies to purchase a large amount of leads at once, is one of the most obvious. You will also be able to browse available leads by criteria such as company size and other details and finer points about each lead that are not always available with real-time leads.

Leads obtained from a lead clearinghouse can be the ideal solution for businesses that do not have a large sales staff, and are therefore not always able to contact a real-time lead within those crucial first few minutes. These slightly older, surplus leads still hold great potential, however, if your company is prepared to do some nurturing.

Many companies will find that purchasing a combination of real-time and bargain leads works well, bringing immediate ROI from the premium leads, along with the huge potential of later sales from the large quantity of specially selected bulk leads.

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Can Your Business Get by Without Buying Leads?

Sunday, March 14th, 2010

businessIf the marketing campaigns you have in place are producing a certain amount of leads for your business, you may wonder if it’s really necessary to purchase additional leads from a lead generation company. And if so, what kind of returns can be realized by using such vendors? There are actually several compelling reasons for considering this step.

The first is obvious; what company couldn’t use more leads? But on closer examination, you will see that leads purchased from a lead generation company have some clear advantages. Even companies with their own sophisticated lead-gathering strategies regularly purchase additional leads, for the following reasons:

1. Lead Gen Companies Capture Leads You Would Otherwise Miss

Many of your potential customers simply will not submit their contact information to an individual vendor, finding it more efficient to utilize a service that offers pricing and feature comparisons of several vendors simultaneously. Many such services have a platform that allows seekers to be matched ONLY to vendors that meet their specific needs and business profile, and to receive competitive bids from each vendor.

2. Leads from a Wider Variety of Sources

Lead vendors have a diverse repertoire of lead-gathering methods, and can bring in leads from a broad range of online sources such as opt-in email, video advertising, white paper syndication, social media marketing, and contextual advertising, to complement or exceed your own lead generation tactics.

3. There is No Such Thing as an Exclusive Lead

In fact, the average person will leave contact information with at least two or three other vendors when researching companies. So if you’ve been reluctant to purchase leads, believing that there is more competition for these buyers, you could be missing out on one of the richest sources of leads available.

4. Your Results are Guaranteed

Lead generation companies are the only source of leads that come with a performance guarantee; you will only pay for qualified leads that have verified contact information. No wasting of expensive clicks, or having your sales reps deal with non-qualified leads.

Of course, if your own marketing endeavors are producing a stream of leads for your company, you should definitely continue to develop these, but going a step further and purchasing qualified leads can really push your business forward.

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